Refund Policy

At Croviastet, we strive to provide high-quality digital crochet patterns designed to make your crafting experience enjoyable.

Digital Products

All products sold in our store are digital downloads delivered electronically. No physical items are shipped.

Because digital files cannot be returned once they have been downloaded, all sales are final.

Refund Eligibility

Refunds may be considered only in the following situations:

• You purchased the same item more than once by mistake.
• You experienced a technical issue that prevents access to your files, and we are unable to resolve it.
• You were charged incorrectly due to a system error.

Refunds will not be issued for:

• Accidental purchases.
• Changing your mind after purchase.
• Lack of crochet experience or skill level.
• Failure to read the product description before purchasing.
• Compatibility issues with software or devices not listed as supported.

Need Help?

If you have any questions or experience any issues with your download, please contact us. We are happy to help resolve problems as quickly as possible.

Email: gersiagolli3851@outlook.com

We aim to respond within 24–48 business hours.